Privacy

Privacy policy

Last updated 11 September 2026. Plain English.

Who this covers

This policy covers neutoradigital.com and anyone who visits it, sends the preview form or uses the chat box. NeuTora Digital is a trading name of NeuTora Pty Ltd, ABN 94 703 201 218, Sydney, Australia, and this policy is written to align with the Australian Privacy Act 1988.

What we collect, and why

The preview form. Your name, business name, mobile number and, if you give it, your current website or Facebook page. It goes through Cloudflare Turnstile for bot protection where it's available, then to our inbox via Resend. We use it to text and call you about a homepage preview, and to keep a record of the enquiry.

IP address. Used only as a rate-limit key, so the form and the chat box can't be abused. In production that key may sit in Upstash Redis for up to 24 hours; some limits use a shorter five-minute window. It isn't linked to the form details.

The chat box. Whatever you type into it, and the reply. Your messages are sent to Anthropic, which runs the AI model that writes the reply, and are processed overseas, including in the United States. We don't store the conversation, and it isn't linked to you unless you say who you are. It is a bot: it can be wrong, and it isn't the place for personal, health, financial or legal detail. For anything like that, use the form or email us.

Analytics. Google Analytics. Analytics cookies are set only if you allow analytics in Cookie preferences. Until then, or if you reject, Google receives only cookieless measurement signals (the page visited and basic browser details, with no cookies or identifiers stored on your device), which it uses to estimate visit numbers. You can change your choice from the footer at any time.

Who we share it with

Nobody, for money. Your details pass through the companies that run the site for us, only as needed to run it and to reply to you, under their own privacy terms: Vercel (hosting, with server-side work in its Sydney region), Cloudflare (bot protection on the form), Resend (delivering the enquiry to our inbox), Upstash (the rate-limit key), Anthropic (the AI model behind the chat box) and Google (analytics, as described above).

Overseas. Some of those companies store or process information outside Australia, including in the United States: Anthropic for chat messages, Resend for enquiry emails, and Google for analytics. By sending the form or using the chat box you consent to that disclosure. We take reasonable steps to use providers with proper handling terms, but Australian Privacy Principle 8 has limits on what we can guarantee once information is held overseas.

How long we keep it

Preview-request emails are kept for 24 months and then deleted. Rate-limit keys expire within 24 hours. Chat conversations aren't stored by us at all. If you become a client, what we keep is covered by the agreement you sign.

Your rights

Ask what we hold about you, ask for it to be corrected, or ask us to delete it. Email hello@neutora.com and a person replies.

If you're not happy

If you're not happy with how we've handled your information, email hello@neutora.com. If we haven't resolved it in 30 days you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Client work

How we handle information on a website we build and host for you is covered by the agreement you sign with us, not by this page.

Changes

If this policy changes materially we update the date at the top.