Sydney Waste Services: website enquiries answered and filed automatically.

The brief

Sydney Waste Services is a waste management business in Sydney. In their words, enquiries used to sit in an inbox until someone had time to chase them up.

The job was to make sure every website enquiry got an answer straight away and arrived in the business's customer list ready for follow-up, without anyone retyping it.

What we built

• Website enquiries answered automatically as they arrive
• Each enquiry added to the business's customer list (CRM)
• Enquiries arrive ready to follow up, rather than waiting in an inbox

In the client's words

Enquiries used to sit in an inbox until someone had time to chase them up. Now every one lands straight in our CRM as a qualified lead, ready for follow-up — freeing up time to focus on the job, not the admin.